FAQs

Are you an event planning service?

No, We can recommend some amazing event planners in Bali but essentially we are a booking service so people can plan their own events in Bali without hiring an event planner.

What is your concierge service?

We understand that planning your own event in a foreign country can be overwhelming. Some people want to do it without hiring an event planner but still have questions or only need a little help.

Our Concierge service gives you “pay as you go” help without a lump sum cost of an event planner.

Starting to plan and just need professional advice? Can’t decide between 2 venues? Want to know our thoughts on your shortlist?

Book in a 1 hour consult for 500,000 IDR with our event specialists who can answer all of your questions and give you some guidance.

Coming to Bali and want to check out some venues but don’t want to do it alone?

Book in one of our friendly team to escort you around, answer your questions and get excited with you.

Our concierge service is perfect for those who just want a little help along the way!

Do I need an event planner as well?

This is up to you, if you have the time and like to be organised then this site is perfect for you. Take control and plan your own event to perfection. You may require an on the day coordinator to hand things over to who will coordinate all suppliers and make sure the day runs to plan.

However if you are time poor and feel out of your depth then hiring the services of a professional event planner may be a better option for you.

Feel free to use our live chat for basic questions if you need help

How do you get such good discounts? Couldn't we just ask the supplier for these discounts?

Yes you could, but you will probably get a very polite “no”. Have you ever booked flights and accommodation through a travel agent? Hotels on Agoda? Group buying sites like groupon?

How do these sites get such good deals? Group Buying!

We book a lot of events through the same suppliers yearly which allows us a bit of bargaining power as we generate them so much business. So as we are bringing repeat business in volume we are offered special deals that are not available to the public or one off events.

I have found the perfect venue and or suppliers and want to book, now what?

Amazing! Add these to your cart and click on the checkout button, you will be asked a few questions about chosen wedding dates and if applicable relevant information for your wedding suppliers and to agree to our terms and conditions and payment within 7 days. Once you submit this your request will come to our team who will make sure your chosen date is available with all suppliers and put on hold. If everyone is available you will be sent an invoice for 50% payment within 7 days to secure.

If anyone is not available you will be advised with an option to change date or lock in supplier that are available for now while you make other selections.

You will then be contacted again 6 weeks prior to your event for final information required depending on vendors (Food allergies, final guest count, photo lists, run sheet, accommodation details etc). Once we have this, we will send to all vendors involved and issue you a final invoice.

I need to cancel or postpone my event date, can I get refunds?

Unfortunate once deposits are paid to suppliers they are Non-Refundable.
However on a case by case basis date changes maybe allowed in special circumstances based on availability. Please use our live chat feature to discuss this further.

Are there any hidden fees?

While all pricing is correct at time of publishing please be aware that there are some factors that may incur additional fees which we will outline below.

Delivery Fees- If you have hired an item it obvously needs to be delivered and or picked up after the event. Some items include delivery costs and some do not. Please check this on booking. If delivery fee has not been added we will advise you of this on confirmation of your order before proceeding. Different companies do charge different rates depending on location.

Hard access – Some venues are difficult to reach and may incur additional charges for added manpower or equipment needed. These include but are not limited too – Khayangan Estate, Sundays Beach Club, Karma Kandara, The Edge, Bingin Beach, Impossible Villa, Villa Birut Laut, Many Ubud venues. We will advise you on confirmation of order if this applies and any additional charges if required.

Security deposit – Some rental items or venues will require a refundable security deposit. In the event of breakages, loss of items or any damage this is to protect the supplier and this will be deducted from your security deposit. We will advise you on order confirmation if this applies and all deposits will be refunded within 14 days of event if no deductions. Please note This money is paid to supplier and any disputes about damages or loss need to be discussed directly.

I have booked items for 50 guest but now only have 40, can I get money back?

Yes! 6 Weeks prior to your event Plan My Event Bali team will contact you to confirm your final numbers and obtain your run sheet to share with booked vendors. If you have less numbers then booked for items we will update your final invoice accordingly to reflect your numbers. Please note changes can not be made within 30 days of event and numbers are considered final if we have not heard from you before this time. If you have paid in full already and numbers decrease we will arrange a refund within 14 days of event to your nominated bank account.